Enterprise Online High School

Refund Policy

(We provide a 100% money-back guarantee if you do not qualify for your high school diploma program.) The Internet has established the most dynamic global marketplace in the history of the world and online education is at the forefront of that emerging virtual world. Unfortunately, in doing so it has created the need for more individual due diligence to assure the desired outcome is achieved in reaching your desired goal using such online programs. The administrative and academic professionals that make up our distance learning programs are very confident that completing this program can benefit your needs. However we cannot guarantee that our program will achieve your specific goals unless you contact us first and request assistance in advance of using this program. Furthermore, lost, damaged correspondence, wrong names, date of births, incorrect mailing address's including UPS defined undeliverable PO Box's, will be subject to a nominal fee including shipping costs (this information is controlled by computer interface and any errors are the result of the customer providing incorrect or incomplete information at time of order). Refunds are available only if the student does not qualify for this program. This program does not provide tangible retails sales products. Instead, we provide a testing "service". As it is a "service" related product and no tangible goods are sold, all sales are final, except for those instances where an individual does not qualify for their high school diploma from this program because they did not pass the online exam. In such events, refunds are only available for up to 6 months from date of original purchase (in compliance with Visa/MasterCard requirements). Your credit card will be credited the refund based on original purchase price (not including Shipping and Handling costs) within 48 hours of receiving and approving your request. Also we cannot provide a refund if you dispute your charge, so please contact us first to ensure processing of your refund. Please contact us directly by email via the message center contact us page, for the most expeditious means to assuring your satisfaction. At time of registration (aka sign up) and again prior to making your purchase (aka shopping cart), you acknowledged that you have read the site details including the FAQ page, this Guarantee page, and also the Terms of Use page. You would not be able to continue from those pages on proceed on to registration or purchasing, without accepting and acknowledging the information contained within those clearly written (according to Visa/MasterCard requirements) pages. As stated here and within those pages, you are required to check with any potential school or employer before you make your purchase, and/or contact us for any assistance we may be able to provide with your recruiter or advisor, to ensure that they fully accept non-accredited online programs such this one. Failure to follow this procedure may result in non-desired results such as non-acceptance of your diploma and transcripts. There are no refunds based solely on the lack of accreditation or non-acceptance (as stated above).

Refund policy prior to 7/1/2011: We strive to raise the bar for academic and service excellence, offering the only true Money Back Guarantee in the industry. The Internet has established the most dynamic global marketplace in the history of mankind. Unfortunately, in doing so it has created the need for more individual due diligence to assure the desired outcome is achieved when using it. The administrative and academic professionals that make up our distance learning programs are so confident that you will receive the best service and highest motivational products in the industry that we have introduced a 48-hour, 100% money back guarantee (prior to shipment of purchase) and 75% money back guarantee thereafter (up to 90 days). If you are not completely satisfied with our customer service or Graduation Package workmanship, then simply email us within 48 hours of receiving your Graduation Package to initiate your return process. To assure your return request is approved, please make sure you meet the following requirements: Returns/Refunds must be approved by email (NOT TELEPHONE as we require written records) communication prior to return of merchandise. RMA # will be provided when the refund is approved. No returns will be accepted without this number attached to the returned product. Be sure to check your spam and/or junk mail folder settings to be sure our email response does not get blocked by your ISP. For 100% Refund - Do not open, damage or remove the protective shrink wrapped or sealed packaging containing the documents (Certificates). These documents will be viewable from within the clear packaging. Opening, damaging or removing this packaging will void your 100% refund privileges (75% offered after 48 hrs. or with open package). Use the Contact Us page, select the "Cost/Credit Card/Billing" subject and describe your service or quality concern. Please include your address. Print out a copy of your return request approval response email from our refund department (including the return address for returning the Graduation Package materials). Return the Graduation Package and approval email to the designated address. Your credit card will be credited the refund based on original purchase price (not including Shipping and Handling costs) within 48 hours of receiving your authorized refund package. We stand behind our motivational programs and those motivated individuals who complete them. We want to be the motivational catalyst that accelerates your journey to reaching your desired level of success. No refunds after 90 days from purchase so please review your documents closely upon receipt. Also we cannot provide a refund if you dispute your charge, so please contact us first to ensure first processing of your refund. Please contact us directly for the most expeditious means to assuring your satisfaction. At time of registration (aka sign up) and again prior to making your purchase (aka shopping cart), you acknowledged that you have read the site details including the FAQ page, the guarantee page, and terms of use pages. You would not be able to continue from those pages without making that acknowledgment. As stated within those pages, you are required to check with any potential school or employer before you make your purchase, to ensure that they fully accept non accredited online programs such this one. Failure to follow this procedure will forfeit your eligibility for a refund. There are no refunds based solely on the lack of accreditation (aka acceptability by others).